客户服务代表
Do you consider yourself a natural people person who enjoys making connections with others? Are you happiest when you can spend your day engaged in conversation with others? 也许你有出色的解决问题的能力, or are often turned to as a mediator among your friends and family members. If this sounds like you, a career as a customer service representative may be the perfect fit.![女人用耳机和顾客说话](/~/media/outcomes-customer-service-rep-300x250.ashx?la=en&hash=071DB0CD9FBE85D15B76B8B689EF59BD14A65E37)
什么是客户服务代表
客户服务代表 are responsible for interacting directly with customers who reach out to the company for assistance. 的y may perform a variety of duties, from taking orders to checking the status of a shipment. 在很多情况下, customer service representatives are responsible for resolving customer concerns and complaints. 的 representative might check the status of a shipment to provide a better estimated arrival time or assist the customer with the return of an unsatisfactory product.
客户服务代表 will typically assist with many different customer requests throughout the day. It’s important for these individuals to maintain a friendly demeanor with a flexible approach to problem solving. It helps greatly for these representatives to have a thorough understanding of the industry they’re working in. A representative for a pharmaceutical company will be able to assist customers more effectively with a sound understanding of the products that the company produces. 然而, this is often an entry-level job where new representatives can learn about a business’s products and services on the job.
工作职责:
- 接受订单
- 处理返回
- 检查运输状态
- 处理账单
- 检查费用和收费
- Giving customers detailed information on products and services
- 回答客户问题
- 倾听并解决客户投诉
- 遵循例行调用者需要的脚本对话
- 帮助客户解决服务问题
- 查明服务中断的原因
- 检查客户账户状态
- 取消产品订单
- 更新客户帐户
- 根据需要将客户介绍给主管或专家
请求的信息
客户服务代表的职业前景如何?
根据 劳工统计局在美国,客户服务代表的就业前景是公平的. Job growth is expected to be about five percent between 2016 and 2026. This is slightly lower than the national average of seven percent.
在个别行业, job growth for in-house customer service reps will depend on the state of that industry. 然而, job opportunities in call centers are expected to grow by 36 percent. This is the result of a growing trend toward outsourcing customer service to companies that specialize in handling many calls quickly and efficiently. 如果你想找一份客户服务方面的工作, seeking out these major customer service centers is a smart strategy for securing reliable employment.
客服代表在哪里工作?
客户服务代表 能在几乎任何公司工作, aiding both business clients and individuals who utilize the products and services of the employer. Retail trade employs about 14 percent of customer service representatives. Another 12 percent work for insurance carriers and related activities. Nine percent are employed in telephone call centers, and eight percent work in wholesale trade.
If you have specialized knowledge of an industry, this is a good place to begin your job search. 有商店职员的经验, 例如, may give you a well-rounded understanding of the products manufactured by a company. You can bring this knowledge into a career as a customer service representative and use your expertise to better understand callers’ problems and provide them with useful solutions.
What Training Do I Need to Become a 客户服务代表?
Customer service positions are often available for entry-level job seekers with as little as a high school diploma. 然而, the limited growth in this area can create a competitive environment in some areas. You can increase your employability by pursuing a diploma program in a related field. 的 布莱恩特的商务助理文凭 & 斯垂顿学院 will give you the background you need to provide outstanding customer service in any industry.
这个项目包括市场营销原理的课程, 商业原则, 销售及服务原则, 计算机技能, 办公应用程序, 职场数学. 客户服务代表 need to have a good understanding of technology to utilize the call systems that are employed in call centers of all sizes. 的se professionals should also have strong skills in communication and problem solving.
如果你在金融或保险行业工作, you might need to carry a specialized license for a customer service position. 这因州而异. Obtaining the appropriate state license is usually a matter of passing the appropriate exam.
商务助理文凭能做什么?
A business assistant diploma will prepare you for many careers in and related to customer service. Since customer service representatives will see less job growth than those in other fields, it’s wise to consider all related positions when you’re conducting your job search. 可以考虑的头衔包括:
- 客户关系助理
- 联络中心服务台
- 销售经理
- 销售代表
- 账户协调员
- 业务服务代表
- 呼叫中心代表
- 客户账户助理
- 客户服务代表
- 数据服务专员
- 服务台助理
- 服务管理员
- 服务顾问
Taking a well-rounded approach to your job search will help you improve your chances of finding a successful and satisfying career in customer service with your business assistant diploma.
Please note that information from the 劳工统计局 is for general statistical data only. This is not a guarantee of job opportunities in a particular area. 然而, this data can give you a better understanding of the state of the business industry.
To learn more about business degrees and your career possibilities with this type of education, 请查看 我们OG真人安卓的商业部分.